BitKeep Swap has become one of the most frequently used functions since it matches users with the best price of a token through a series of aggregated transactions, providing smooth and easy-to-use trading services. However, due to the complexity of smart contracts on different mainnets and other issues, users might encounter the following issues when using Swap transactions. Here we will give you a detailed explanation.
1) The transaction fails but the trading fee is still deducted Regardless of the reason for the failed transaction, the gas fee will be deducted once the transaction goes on chain. The gas fee is charged by the block instead of your wallet. About gas fees: Gas fees can be considered a commission fee paid to miners. When you transfer assets on Ethereum (or other) blockchains, miners must package your transaction and put it on the blockchain before you complete the transaction, the computing resources of the blockchain will be consumed and therefore a commission fee must be paid. The gas Fee is calculated by multiplying Gas Limit (limit) and Gas Price (price).
2) The reason why a transaction failed A failed transaction may be due to your [slippage tolerance is too low] or the [token liquidity is insufficient]. Solution: Refresh the page and try again; try trading a smaller amount; increase your slippage tolerance; if it still doesn’t work, you can try reducing the number of decimal places for the swap amount. In addition, a transaction can’t be confirmed if the main chain of your traded token is inconsistent. Please check the main chain of the tokens on the page. A failed transaction may also be caused by [token contract limit selling] or [low gas fees], [burning coins], etc. If you cannot judge the details, simply contact BitKeep official customer service with a screenshot of your transaction.
3) After a transaction failed, the wallet did not return my assets Under normal circumstances, coins might not be refunded in a timely manner due to delayed processing of the system. You can reach out to BitKeep official customer service and report your issues.