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Common questions about cross-chain exchange

The cross-chain transaction is unsuccessful and the returned currency is not the original currency, what should I do?
Let’s take a look at the logic of cross-chain transfer: To realize cross-chain transactions between different public chains, first of all, both public chains need to have the same currency. For example, USDT on the BSC chain is transferred to TRC or USDT on other chains; if the cross-chain of different currencies between different main chains, it needs to be converted to the same currency first.
For example, when a user wants to cross-chain the A token on the BSC chain to the TRC chain and exchange it for USDT, the A token will first be exchanged for the USDT of the BSC chain, and then the cross-chain will be successfully exchanged to the TRC chain. USDT. Once the cross-chain fails, the returned currency is USDT or other mainstream currencies on the BSC chain. (The mainstream currency here refers to the currency that exists on both main chains)
If this happens, there is no need to worry, you can perform cross-chain exchange again, directly exchange the returned currency across the chain to the currency you want, or submit the cross-chain failure screenshot and other information to BitKeep official customer service, and the customer service will assist. .

Why is the cross-chain successful but no tokens received?
If the cross-chain display is successful, but the tokens have not yet been received, either the user is a bit impatient (bushi), wait a few minutes to refresh, or the node is abnormal or the chain is congested, don’t panic, just contact customer service to help you deal with it .

How to retrieve the wrong address for cross-chain exchange?
The wrong address for cross-chain exchange is the same as the wrong address for transfer. Unless the owner of the wrong address picks up the gold and returns it to you immediately, there is no way to get it back.
Therefore, BitKeep eloquently recommends to you: all the addresses involved in transfer transactions must check every letter like obsessive-compulsive disorder!

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